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BULLETIN
Commercial Group, the Cheltenham-based
national provider of IT, document and print
management solutions, is upgrading its
service management capability by switching
to the 2serv service management system
from Purpose Software.
The new system will enable Commercial Group
to broaden its MPS offering by providing greater
control of the toner management process and
provide a future-proofed platform to drive further
growth and operational efficiency across the
business.
Steve Harrison, MPS Operations Manager at
the Commercial Group, said: “We are switching to
2serv as it is better suited to meet our business and
workflow process requirements. It will enable us to
automate and centralise more business functions
and provide instant access to real-time data. This
will empower our business teams to enhance
service delivery and profitability.”
Key to making the decision to replace the
organisation’s previous service management
system was the fact that 2serv is tightly integrated
with toner outsourcing suppliers such as Westcoast,
which will help Commercial Group move away from
maintaining costly warehouse stocks.
It will also significantly reduce the administrative
workload, by eliminating the need for the individual
transactions required by the old system, which
could take 3-4 minutes for every order.
Commercial Group is also installing 2roam,
a mobile application that empowers field service
engineers strategically located across the UK
to access and update 2serv using tablets,
smartphones and other mobile devices; and 2web,
which will enable it to create a web portal where
customers can log new service calls, update jobs
and track the progress of outstanding jobs.
Brother UK has been named as Official Shirt
Sponsor of Stalybridge Celtic Football Club.
The National League North club from
Stalybridge, Greater Manchester will wear the
Brother logo on the front of its home and away
kits for the remainder of the 2016/17 season.
The deal is Brother UK’s second partnership
with a football club in recent years, following its
spell as Official Technology Partner of Fulham FC
in 2013/14.
Phil Jones, managing director of Brother UK,
said: “We’re delighted to back Stalybridge Celtic
FC. I’ve always been impressed by the club and its
heritage which goes back over a century, similar to
our own company.
“It enjoys great local support and does much
within the local community which strongly aligns
with our company ethos. The board are doing
some great work for the club’s future and we’re
pleased to play a small part in that by backing
their plans commercially. We’re looking forward to
the season ahead.”
Commercial Group switches to 2serv
Apogee team conquer
RideLondon 100
Apogee employees who took part in the Prudential
RideLondon festival of cycling have raised more
than £11,000 for Global’s Make Some Noise charity.
A group of 13 cyclists from the company completed
the 100-mile RideLondon-Surrey 100, which starts
in the Olympic Park and ends on The Mall.
Teeing off for charity
Xeretec has donated £1,500 to the Alexander
Devine Children’s Hospice Service, following
a Charity Golf Day at the Sand Martins Golf
Club near Wokingham, in which 61 Xeretec
customers and 14 members of staff took part.
The charity, currently building a new hospice at
Woodlands Park in Maidenhead, Berkshire, offers
specialist palliative, respite and end of life care for
children and the families of children suffering life-
limiting or life-threatening conditions in Berkshire
and the surrounding counties.
NEPA success for Capita
Capita Document & Information Services
has been nominated on Lot 2 of the new
National Education Printer Agreement
(NEPA) framework for MPS, as a supplier of
Kyocera equipment to its members.
Alpesh Unalkat, CEO of
managed print services
at Capita Document &
Information Services, said:
“The majority of NEPA
members may know
Capita in another capacity,
such as through our student
relationship software or staff
recruitment programme, and we are very excited
about the opportunity to bring additional services
to them.”
VOW announces new
training dates
VOW has added extra ‘introduction days’
in September and October where resellers
can find out more about the Records and
Information Management service provided
by Iron Mountain. Available to resellers on
the VOW Venture Programme, the service
empowers organisations to manage
the lifecycle of large volumes of critical
and legacy data, in line with their legal
obligations to store and dispose of data.
National Sales Director Martin Weedall said:
“The introduction days enable resellers to see
how offering the service to their customers can
benefit their business with an additional revenue
stream and added value. It’s a great opportunity
as the introductory days will include a short
presentation, a secure online end-user portal
demonstration, a tour of the facilities and a Q&A
session with the team at Iron Mountain.”
Brother UK sponsors Stalybridge Celtic FC
Steve Harrison,
Commercial Group
Office Power hosts
London event
Following successful forums held in Bristol
and Glasgow earlier this year, dealer
support organisation Office Power held its
first dealer forum and networking event in
London on 16 September.
The event took place at the BOSS Federation
offices and gave visitors exclusive insight into
Spicers’ future plans, the future of the office
supplies industry and how BOSS Federation aims
to support the independent dealer.
Office Power CEO Simon Drakeford said: “We
bring the local dealer community together to
openly discuss the future of the industry, share
their experiences, benchmark their performance
and learn best practice to help them grow.”
