PRINT
IT
RESELLER.UK
19
Q & A
Are you
missing
out?
International Copiers is the leading
supplier, exporter and buyer of used
copiers in the UK.
We have 8000 copiers of every brand, all
ready for immediate delivery.
Primary brands available are Ricoh, Kyocera,
Xerox, Toshiba, Canon and Konica Minolta.
•
We have a dedicated UK delivery and
collection
team – including five trucks on
the road on a permanent basis.
•
Twelve
full-time manufacturer-trained
copier engineers
who constantly test and
repair our copiers – ensuring we deliver
machines of the very highest quality.
•
Data erasure service
to NATO standards,
quantity discounts available.
International Copiers
Talk with Neil today in
complete confidence about your fleet
disposal or machine requirements.
Tel: 01189 220 100
Email:
MPS
Cost, security
and service
key to MPS
Reduced print costs remain a primary
reason to adopt a managed print
service (MPS), just as they always
have been. However, according to
the
Quocirca Managed Print Services
Landscape 2016
report, organisations
today want more than just cost
savings from their MPS, and the
failure of providers to meet these
expectations is leading to unusually
low satisfaction levels.
Quocirca’s vendor analysis of the global
enterprise MPS market reveals that for 65%
of organisations cost savings generated
by their MPS are in line with expectations.
Yet only 43% of respondents say they are
happy with their existing MPS provider.
This, says Quocirca, suggests that MPS
providers are falling short of expectations
in areas such as information management,
flexible contract terms and innovation.
Overall, 30% of organisations surveyed
say they plan to switch MPS provider
at renewal. Significantly, this group
exhibits the lowest satisfaction rates for
service delivery, flexible contract terms
and analytics to improve operational
performance.
MPS providers are also failing to satisfy
organisations’ appetite for digitisation and
business process efficiency. Four out of
five organisations (80%) view MPS as an
important driver for digital transformation,
yet just 27% state that they are ‘very
satisfied’ with their MPS provider’s
implementation of a clear information
management strategy incorporating paper
and digital processes.
Quocirca Associate Director Louella
Fernandes said: “Although most MPS
providers have access to an extensive
workflow solutions portfolio, process
automation demands a new breed of
provider that can address the complex
needs of larger organisations. Here, MPS
is encroaching on the traditional business
process outsourcing (BPO) space and
success may ultimately rely on better
collaboration with specialist providers.”
MPS Leader
Xerox’s expanding solutions portfolio
is one reason why Quocirca has named
it MPS market leader for the seventh
consecutive year, citing the company’s
“credible and strong portfolio of services
for organisations of all sizes, enhanced
by an expanded range of workflow
automation solutions” as key advantages
for enterprise customers.
Fernandes said: “Xerox has a strong
reputation within the MPS market,
underscored again by its seventh year leading
the pack. Its consistent global delivery
and sophisticated reporting and analytics
platform enable Xerox to excel when working
with large, complex organisations that have
a diverse print infrastructure across both
office and production printing. By investing
in automation solutions for vertical markets,
Xerox is developing a strong portfolio of
solutions that streamline workflows and
help better integrate paper and digital
workflows,”she added.
The
Quocirca Managed Print Services
Landscape 2016
report also reveals that
security is higher on the agenda than it
was last year, with 81% of those surveyed
describing it as an ‘important’ or ‘very
important’ driver, up from 75% in 2015.
The need for secure print solutions and
services is highlighted by the finding that
61% of organisations have reported at
least one print-related data breach in the
last year.
/
managed-print-services-
landscape-2016
MPS providers are failing to meet customer expectations warns
Quocirca in its latest
Managed Print Services Landscape
report
Louella Fernandes,
associate director,
Quocirca
