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Altodigital boosts customer service
Altodigital is usingTomTomfleetmanagement technology to
improve customer service and cutmileage claims across its
100-strong car fleet.
TomTom’sWEBFLEET fleetmanagement platformwill enable
Altodigital to locate itsmobileworkforce and allocate jobs and route
engineers to customersmore efficiently.
Engineerswill no longer have to completemileage sheets
manually, but can useTomTom’s Logbook iPhone app instead.
“Trying to resource, plan and dispatchmore than 100 engineers
can be very difficult, but withTomTom’s solution at our fingertipswe
will be able to streamline and improve our operations,” said Service
OperationsManager LouRead.
Visionfinalists
Vision’s serviceexcellence
has been recognisedby
two national awards
programmes. For the
National GOAwards,
Vision has been
nominated in theBest
ServiceAward category
of the Excellence in
Public Procurement
Awards 2014/15. It is also
afinalist inThe European
IT& Software Excellence
Award.
Lexmark suite eases printer
management for resellers
Lexmark is simplifying the deployment of on-premise
and cloud-basedprintmanagement solutionswith the
launchof the Lexmark PrintManagement (LPM) suite
of products.
LPM provides resellerswith a complete offering including
•
secure Print Release for compliance andwaste reduction;
•
tracking and accounting tools that let partners and end users
monitor every print, copy and scanmade by any user on any
device;
•
full reporting options for proactivemanagement of the printing
and imaging environment; and
•
user controls such as print quotas and restricted access to
features such as copy, scan or fax.
LPM printmanagement solutions can be deployed on-
premise or through the cloud, giving resellers the flexibility to
offer a choice of deploymentmodels and pricing options.
DannyMolhoek, CountryGeneral Manager at LexmarkUK&
Ireland, said:“Lexmark PrintManagement is the key to helping
cut paper waste and improve printing efficiency.This gives our
partners the tools they need to implement and streamline an
output environment by helping to reduce unnecessary printing
while providing greatermobility and productivity for the end
users.”
Ocean appointed authorised
Xerox reseller
Ocean Intelligent Communications, a supplier of IT
consultancy,managed services and infrastructure, has
beenmade aXerox authorised reseller and authorised
service provider.
Oceanwill offer the full range of Xerox office products and
supplies, including Phaser printers,WorkCentre andColorQube
MFPs andmanaged print services (MPS) throughXerox Partner
Print Services.
Ocean group sales director JasonOsmond said:“At Oceanwe
work exclusivelywith leading tier one suppliers andmanufacturers,
soXerox’s global reputation and reachmade it an obvious choice.
AligningwithXeroxwill give us a strong IT and printmanaged
services value proposition that we can take to themarket, opening
up new opportunities that will enable further expansion.”
NormanRichardson, director and general manager, Channels
Group, XeroxU.K. added:“This partnershipwill provideOceanwith
a unique value proposition that will further strengthen its position
as a leading provider in the technologymarketplace. Partnering
with an IT services focused reseller such as Ocean furthermarks
Xerox’s transformation, beyond its traditional focus on hardware to
amore services-ledmodel.”
Xerox honours RDT
andXeretec
RDTOffice SolutionsGroup Ltd has
won theXeroxOffice Partner of the
Year award for 2013. RDT achieved
175%of target and has successfully
adopted a services-ledmodel leading
withManaged Print Services.
RDTGroupManagingDirector Derek
Russell said:“This award confirms the
transition of our businessmodel to an
IT Services company and is a reward for
the commitment and loyalty of all our
staff.This award, and our affiliationwith
NAPPS, recognises our focus on delivering
exceptional service.”
Also successful at Xerox’s channel partner
awardswas Xeretec, theUK’s largest Xerox
concessionaire. It was namedXerox Premier
Partner of theYear and Finance Partner of the
Year 2014, after achieving double-digit sales
growth across its UK& Eire operations.
IngramMicro has announced a number of changes to its
Europeanorganisation, as it implements a pan-regional
operatingmodel to improve its competitiveness and ability to
meet customer needs.These include plans to standardise go-
to-marketmodels for each European country.
European Senior EVP and President Gerhard Schulz said:“Ingram
Micro’s businessmodel must have the agility and flexibility to take full
advantage of themany existing opportunities in themarket.With this
new operatingmodel,we intend to accelerate our internal decision-
making processes and systems that will support our country go-to-
market efforts evenmore, allowing us to provide our partnerswith even
greater world class service.”
u
JasonOsmond,
group sales director
Ocean
t
DannyMolhoek,
CountyGeneralManager,
LexmarkUK& Ireland
IngramMicro to
rationalise its
business
