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BULLETIN
Elland-based print solutions firm ABS UK
gave Bradford businesses the chance to
assess the latest colour printing technology
at Expo West Yorkshire held on November
25 at Bradford FC's Coral Windows Stadium.
A DSales partner for seven years, ABS UK
was showing the new Develop ineo+ 308
colour MFD featuring mobile and cloud
printing capabilities and smart software
solutions that replace time-consuming
manual operations with automated
processes.
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ABS at Expo West Yorkshire
Printegral to offer
print outsourcing
Management solutions and digital
services group KnowledgePoint has
launched a print management service
that it is marketing to organisations
outside its traditional customer base in
the training and education community.
Leveraging the expertise and economies of
scale KnowledgePoint has achieved in providing
bespoke learning and development material
to customers across the globe, Printegral is
an end-to-end outsourced print management
service encompassing printing, distribution
and logistics, with proven reporting tools for
planning and budgeting.
The pink pound
Cartridge People has raised £6,715 for Breast
Cancer Care by encouraging people to print in
pink and send pink-coloured emails during breast
cancer awareness month in October. The online
cartridge retailer made a £1 donation to the charity
every time ‘Print Pink’ items were purchased on
its website. Cartridge People's Andrew Davies
presented the cheque to ex-British Army platoon
commander Rick Martin-Bacon who was diagnosed
with breast cancer in 2014.
ASL acquires DOS
Independent document reseller Automated Systems Ltd (ASL) Group has completed its
seventh take-over in five years with the acquisition of Essex-based MPS provider DOS.
Established 21 years ago, DOS provides document management solutions to over 300 businesses
in London & the South East. Its owner and 10 staff will join ASL but continue to work from their
existing Thurrock office.
The acquisition of DOS takes ASL’s turnover to over £17m and its headcount to more than 110
employees.
Founded in 1991, ASL services 5,000 customers in East Anglia, the Midlands, London and the
South East of England and has offices in Cambridge, Great Yarmouth, Milton Keynes, Solihull, Central
London & Essex.
Service is ‘new cash cow’
Field service management solution provider
ServiceMax describes service as the new
cash cow in an era when manufacturers are
struggling to increase new equipment sales.
Dave Hart, Vice President Global Customer
Transformation at ServiceMax, claims that
servitisation, the integration of services with
products to create bundles that are of greater value
than products alone, is causing companies to look
at their service departments in a whole new light.
He said: “Service is actually the product. Over
time, we'll begin to see a much more widespread
understanding and appreciation of this fact. But it
will take time. There's been a prevailing business
model based on putting a lot of effort into just
optimising profits from sales. Everything after
that, including service, has been about minimising
costs. As the business landscape has changed, so
too have customer requirements. The shift now
is towards an outcomes-based business model,
with service providers committing to providing
predetermined service levels and prices aligned
with customer requirements.”
ServiceMax asserts that servisitsation delivers
5-10% more revenue annually and reduces costs
by 25-30%.
The Internet of Things is expected to take
things a step further, with sensors and devices
connected to the internet supporting pro-active
maintenance before something breaks.
Gartner forecasts that in 2016 the number of
connected ‘things’ in use will increase by 30% to
6.4 billion, supporting total services spending of
$235 billion.
Danwood, the UK’s largest independent
provider of managed print and
document-centric services, has signed
a £1.5 million, five-year contract with
Netcall for a hosted multichannel
communications solution.
The end-to-end solution replaces a number
of legacy on-premise systems and provides a
virtual contact centre for the company's six
UK sites that will enable it to deliver a more
consistent, personalised customer experience.
The 1,200-seat Liberty multichannel
contact centre and unified communication
solution – the largest SaaS contract for the
platform to date – will deliver a range of
inbound and outbound enterprise voice, video
and instant messaging features, including
workflow automation and data integration
with legacy systems.
Rod McCarthy, Danwood Group Operations
Director, said: “Last year, we announced a
£5 million investment programme focusing
on transforming our customer engagement
approach and this contact centre deal is
an important part of this strategy. This new
technology will help to improve key areas
of customer satisfaction, making it easier to
contact and resolve customers’ issues quickly.”
Danwood invests to improve customer service
From left to right: Glenn Tupman (Commercial Sales
Manager), Brett Abson (Sales Director), Ben Tighe
(Managed Print Specialist) and Dan Whalley (Managed
Print Specialist), all from ABS UK Ltd.
