PRINT
IT
RESELLER.UK
3
In this month’s View from the Channel (see page 48),
Cameron Arnold, Sales Manager of Woodbank Office
Solutions, makes the interesting observation that
ambitious sales people are being held back by the poor
reputation of managed print providers. The sad fact is
that however ethical most providers are, it only takes
the actions of a few sharks to tarnish the reputation of
an entire industry. Which is why the techtick supplier
finder and certification scheme (see page 16) might
be worth a closer look. This new service provides a
simple, affordable way for
MPS providers that really
do put their customers first
to demonstrate the fact,
giving reassurance to their clients and making the day
job easier for their sales people.
Good customer service is arguably more important than ever
at a time when printer suppliers are having to diversify and
move into the IT services space. Diversification is one of the
key trends reshaping the office print industry, but what are
some of the other developments influencing your business?
Over the next two or three months Quocirca is undertaking
in-depth research into the printer market and how it might
change by 2025. As well as interviews with end users and
vendors, it is eager to get insight from channel organisations.
Find out how you can contribute to the research on page 33.
HP will be hoping that one of the big trends highlighted is
a switch from toner to inkjet printing in offices. According
to Quocirca analysis (see page 34), this switch is already
underway, especially for A4 printing in SMEs. The market
launch of HP’s new PageWide MFPs (see page 22) should
extend this trend to A3 devices in larger enterprises. At this
month’s HP partner event, it urged
resellers to change the way the
world prints. Its new devices have
the potential to do that, but does
HP have the channel in place to
maximise the disruptive power of
these devices? Time will tell.
And finally, if you’ve got any news about your business to
share, would like to be included on our monthly Vox Pop
panel, have a compelling business success story or simply
wish to comment on any industry issues, please get in touch
with us at
James Goulding
, Editor,
07803 087228 ·
PRINT.IT Reseller is published by Kingswood Media Ltd., Amherst House, 22 London Road,
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•
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04
Bulletin
What’s new in printers
and printing
16
Customer Service
New certification scheme
for companies that really
does put customers first
22
Print
HP invites resellers to
change how the world
prints
24
Company Profile
What Business I.T.
Systems (BITS) brings to
printer management and
managed print services
29
Comment
Andy Johnson explains
how the channel can profit
from more demanding
customers
30
Q&A
PITR
meets Canon’s new
Director of B2B Indirect
Sales, James Pittick
33
Market Research
Have your say in new
Quocirca report into the
future of office printing
34
Business Inkjets
Louella Fernandes on the
shift to business inkjet
36
Partnerships
Nuance announces new
OEM partnerships
38
Software
Mike Burke explains why
many ERP solutions are no
longer fit for purpose
40
Solutions
New software and services
43
GDPR
How GDPR will affect
management of employee
health records
44
Vox Pop
How the printer channel is
preparing for GDPR
48
View from the
Channel
Cameron Arnold, Sales
Manager, Woodbank
Office Solutions
50
60 seconds with...
Ken Sturdy, Managing
Director, IT@Spectrum
ISSUE 45 · 2017
print
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Issue 45 ISSN 2055-3110 (Print) ISSN 2055-3129 (Online)
Editor:
James Goulding
07803 087228
·
Advertising Director:
Ethan White
01732 759725
·
Publishing Director:
Neil Trim
01732 759725
·
Group Sales Manager:
Martin Jenner-Hall
07824 552116
·
Social Media and Web Editor:
John Peters
07711 204011
·
Art Director:
Nick Pledge
07767 615983
·
Editorial Assistant:
Tayla Ansell
01962 843434
·
Advertising Executive:
James Trim
01732 759725
·
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