| Editor's Comment | 2 |
| Bulletin: What's new in printers and printing | 4 |
| Customer Service: New certification scheme for companies that really does put customers first | 16 |
| Print: HP invites resellers to change how the world prints | 22 |
| Company Profile: What Business I.T. Systems (BITS) brings to printer management and managed print services | 25 |
| Comment: Andy Johnson explains how the channel can profit from more demanding customers | 28 |
| Q&A: PITR meets Canons new Director of B2B Indirect Sales, James Pittick | 30 |
| Market Research: Have your say in new Quocirca report into the future of office printing | 32 |
| Business Inkjets: Louella Fernandes on the shift to business inkjet | 34 |
| Partnerships: Nuance announces new OEM partnerships | 36 |
| Software: Mike Burke explains why many ERP solutions are no longer fit for purpose | 38 |
| Solutions: New software and services | 40 |
| GDPR: How GDPR will affect management of employee health records | 42 |
| Vox Pop: How the printer channel is preparing for GDPR | 44 |
| View from the Channel: Cameron Arnold, Sales Manager, Woodbank Office Solutions | 48 |
| 60 seconds with... Ken Sturdy, Managing Director, IT@Spectrum | 50 |
| Top Disti and Manufacturers | 50 |