MPS
PRINT
IT
RESELLER.UK
21
new Brother MPS solution. A Brother
Service Delivery Manager will then
lead the optimisation of the customer’s
MPS solution – providing reports and
performance updates to ensure the
customer benefits from a modern,
intelligent MPS system.
Making MPS mass-market
As the transactional print hardware market
continues to contract in size at around 5%
per annum, the aim at Brother is to open
up MPS to as many channel partners and
customers as possible. Brother has invested
in a platform allowing all channel partners
access to managed print services without
the need for these channel partners to
invest in any additional resources
themselves.
This allows channel
partners to quickly (in five
clicks) create an MPS
agreement, empowering
a wide range of channel
partners, from VARs to
office supplies resellers,
to agree managed print
services over the phone
with their customers,
with the aim of taking
transactional print customers on
a journey to the benefits of a basic
At Brother our aim is to provide our channel partners with a
managed print service to fit all types of customers, from SMEs
to large corporate and public sector customers. To do this we
have provided a range of services to the channel that allow
Brother channel partners to sell a basic print service right
through to a complete managed print service.
Brother’s three-
stage approach
to MPS
managed print service.
The easy-to-use interface provides
both the channel partners and the
customer with a simple and effective
service including installation, break-fix
service and automated supplies fulfilment.
While allowing the end user to gain
the operational efficiencies that MPS
agreements afford, it helps channel
partners to benefit from this broader
trend, securing long-term revenues
and enter the IT services market
with zero investment in new
resources.
A flexible, simple and fast
approach to MPS
Our overall approach to MPS
focusses on four key pillars –
flexibility, simplicity, speed, and
availability of experts. This allows us
to offer a truly customer-centric model.
In addition, our Commercial and
Public Sector End User Sales Teams
are available to work with our Brother
Channel Account Management team to
develop new MPS sales opportunities for
our channel partners. Pre-sales Technical
Support, Project Management and Service
Delivery teams then work with our channel
partners to ensure the solution design fits
the customer’s needs and is implemented
in a way that delivers maximum value and
minimum disruption to customers.
This means both channel partners
and our customers can be confident in
the solution from assessment throughout
the lifetime of the contract, no matter the
size of the customer, the strategy of the
channel partner, or the complexity of the
MPS solution.
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Solutions/MPS
