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MPS
will proactively begin to work with other
resellers.”
Samsung is also targeting growth
within the IT channel and has shaped its
MPS offer to appeal to IT resellers, systems
integrators and VARs. “SIs will typically
only transact print hardware as part of a
larger solution. We’re confident that by
offering them push button contract set-up
and management, we will gain traction in
this sector too,” Birkett said.
Samsung is aiming to sign up 200
partners to the programme in Europe this
year and to double that number next year.
“Our expectations are that 60% of those
that sign up will be new customers or
dealerships that have previously transacted
with us in small quantities,” said Birkett.
“We’re expecting to have 400 new
partners by 2018. It’s a conservative target,
and if we only hit those numbers I will be
disappointed. I’m very much of the mindset
that we underestimate and over-deliver.
Samsung Print+ MPS is simple to sell and
manage; it delivers strong service reporting
and data; is no-risk, no-cost; and offers
strong revenue and profit potential,” he
said.
Customised portal
Samsung Print+ MPS builds on Samsung’s
existing MPS offer, which uses a software-
based tool to provide partners with
visibility over their customers’ printing
devices, whether standalone or as part
of a fleet, and a simple way to remotely
monitor and manage multiple machines,
via a single, user-friendly web-based
interface.
“What we’ve done is to create a
heavily customised portal that’s integrated
with our pan-European supply chain for
hardware, consumables and maintenance
provision, in real-time,” Birkett said. “We
wanted it to be incredibly simple, with
partners simply having to push a button to
get an MPS contract up and running.
“One of the most exciting things about
it is how it links to our technology. We
have embedded a Data Collection Agent
(DCA) into our hardware so dealers don’t
have to install any software on the client’s
network to get an MPS contract up and
running. If a dealer installs one printer
with XOA-E capability, the DCA will detect
other devices [mid-range and A3 only]. This
software will enable the reseller to monitor
all devices on the client network and track
consumables status, service status, meter
reads and device settings remotely.”
Birkett added: “We’re very excited
Vision and Danwood join the elite
Samsung Printing Solutions has announced a ‘Global Samsung Partners’ initiative to recognize
the company’s elite print partners from across the globe. From the UK, this exclusive group of
partners includes Danwood and Vision.
Samsung Head of Print Mark Ash said: “Danwood and Vision are fully deserving of their new status as
Global Samsung Partners, as both businesses have hard working and forward thinking teams that share our
vision and ethos. Over several years, both partners have worked closely with us to innovate and develop new
ways in which enterprises can incorporate the Internet of Things (IoT) into their print strategies.”
Douglas Greenwell, Strategy and Marketing Director at Danwood, said: “At Danwood we passionately
support Samsung’s vision to help businesses incorporate new IoT developments into their print strategies, so
receiving this latest award is fantastic for us all. Becoming a Global Samsung Partner is real recognition of
this shared belief and a great reward for the dedication of the team.”
Vision Operations Director Mark Smyth said: “My team and I are delighted with our new, global status. It’s
great to have our hard work and our commitment recognised by this prestigious award.”
Aguide toMPS in theworkplace
SAMSUNG
PRINT+ MPS
SMARTPRINTING.
BUSINESS INNOVATION.
about the embedded DCA, as after the
pilot we expect that this will enable
mixed fleet monitoring. We’ve already had
interest in this from some of our bigger
dealerships.”
Complete visibility
The Samsung Print+ MPS programme’s
proprietary in-built remote monitoring tool
delivers complete visibility of customers’
printing devices, providing resellers with
the ability to remotely monitor and manage
multiple machines even in complex
network environments, via a single, secure
and user-friendly web portal.
Reports are automatically generated to
provide relevant information regarding the
efficiency and effectiveness of a fleet of
devices. Data on toner levels, service status,
meter readings and device settings can be
collected by customer, location, building or
floor. In addition, time-intensive, error-
prone processes, such as meter readings,
invoicing, supplies replenishment and
service fulfilment, can be automated,
simplifying and streamlining the after-sales
service delivery process.
Resellers’ customers can also access
the portal to request support, track service
status or view reports and review fleet
performance.
All data from the Print+MPS Portal
is securely stored and processed in the
Print+MPS Cloud, with resellers’ customer
account information, pricing, service data
and billing remaining confidential.
“It’s a really simple premise, but
incredibly clever,” said Birkett. “There’s
nothing to do except buy the hardware
and add the MPS contract – with or
without service – to enable automated
supplies replenishment and service. There’s
no manual intervention and a dealer can
take an MPS contract live in about twenty
minutes.”
Accredited partner
Samsung partners wishing to provide
Samsung Print+ MPS must attend a one-
day training programme in order to receive
certification as an accredited partner. The
programme is available to dealers who
wish to leverage the benefits of the OEM-
supported nationwide service support, as
well as those with an established in-house
service operation.
This software
will enable
the reseller
to monitor
all devices
on the client
network
and track
consumables
status, service
status,
meter reads
and device
settings
remotely
