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BULLETIN
12
Diary Date
SITS – The IT Service Management Show
is taking place at Olympia, London on
June 3-4. More than 250 products and
services will be on display, from self-
service IT portals to live chat software
and transformational service management
tools. There is also a free conference.
CityDocs, a leading supplier of document
services to the legal sector in London
and the South East, has joined the Xerox
channel partner network.
As a Xerox authorised reseller and
authorised service provider, CityDocs will offer
the full range of Xerox office equipment,
including the Versant 2100 Press, Phaser
printers and WorkCentre and ColorQube MFPs.
It will also offer managed print services (MPS)
through Xerox Partner Print Services.
CityDocs was founded over 10 years ago
and has clients in the finance, government,
media, architecture, engineering, construction,
transport, technology and legal industries,
including 17 of the top 20 law firms in London.
Peter Lawson, managing director of CityDocs,
said: “Our partnership with Xerox will enable
us to expand our offering further beyond just
print room, document recovery, print supply and
sourcing. We will now have the ability to support
the full office print function.”
CityDocs document services offer 8am to 8pm
service cover; a business continuity offering in two
London locations; and full document recovery,
including scan, copy and print facilities.
Apogee standardises on
Purpose Software across Europe
Apogee Corporation is extending its
use of Purpose Software’s CBS service
management solution to its recently
acquired French operation in Asnières Sur
Seine, near Paris, where it is used daily by
66 office-based staff and 46 engineers.
Apogee France, previously known as Sagemcom
Documents VAR, is the only reseller in France to offer
full nationwide service coverage. It has sales of
€
35 million and employs 300 staff in its Paris office
and eight regional branches.
Purpose Software localised its CBS software with
French language menus and migrated customer,
accounting, equipment, stock, job management
and meter reading data from the SAP-based system
previously used by the Sagemcom Documents Group.
An industry-specific solution, CBS service
management provides Apogee France with
centralised control across all areas of the business,
including stock, servicing, invoicing and accounting,
and automates many processes that had to be done
by hand using SAP.
For example, meter reading and billing processes
are now automatic, whereas previously staff had to
input readings manually, use a calculator to work out
the charges and then generate invoices individually.
The use of the CBS system has also enabled
Apogee to standardise business processes across
Europe.
Martin Randle, Group Financial Director at
Apogee Corporation, said: “Apogee is now the
only independent document solutions business in
Northern Europe that offers true national service
coverage across the UK and France. Purpose
Software has enabled us to unify and standardise
business processes and streamlined the production
of management reports to give us greater control of
our business operations.”
Apogee has located its new Continental
European Headquarters in Asnières to support
growth throughout Europe, including acquisitions
in Germany and Spain that are already in the early
stages of negotiation.
Print management
cloud services win new
friends
The proportion of UK-based organisations
using cloud services for print and file
management has increased by almost 50%
since 2014, according to new research from
the Cloud Industry Forum.
Its survey of 250 IT decision-makers found
that 28% of organisations that have a file and
print management service currently host it in the
cloud, up from 19% in last year’s survey. A further
16% plan to move to the cloud in the future.
The proportion of organisations using cloud
for document management also grew, to 38%
from 30% in 2014.
Joe Doyle, Marketing Director at Annodata,
said that cloud print and document management
was starting to take off as businesses felt more
comfortable with the cloud.
He said: “This holds true for organisations
of all sizes, but particularly for those in the mid-
market, who arguably stand to benefit the most
from this kind of approach to print management.
With sprawling and inefficient print estates, which
often consist of hundreds of different devices,
cloud-based print and file management solutions
offer the opportunity to control costs and rebuild
from the ground up, incorporating new efficiencies
and easing the burden on the IT department.”
Doyle added: “For all talk of the paperless
office, the printed page shows no sign of going
away. But the fact is that no one really knows
what the next year will bring, let alone the
next five years, so investing in agile technology
solutions is critical. Cloud-based Managed Print
Services, which can scale both up and down in
line with business demands, allow businesses to
remain agile and maintain competitive advantage,
unencumbered by unnecessary print resources and
the time needed to manage them.”
Jet Tec at Office Club
UK printer cartridge remanufacturer Jet Tec is one
of the approved suppliers taking part in this year's
Office Club Conference being held on June 5-6
in Stratford Upon Avon. The Office Club dealer
group provides its 230 members with marketing
resources and competitive pricing. Jet Tec plans
to use the event to present its recently launched
marketing support service for dealers.
CityDocs becomes Xerox channel partner
