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CONTENT MANAGEMENT
20
Document and content management solutions are an important and growing
source of revenue for printer resellers. Two new reports from AIIM are required
reading for resellers that want to stay ahead of the game.
ECM: an industry
in transition
An explosion of content and
information will usher in a ‘post-
ECM’ era by 2020, AIIM claims in its
latest annual report on the state of
the electronic content management
(ECM) industry.
AIIM’s survey of 434 ECM users,
on which the new
AIIM ECM Decisions
Industry Watch
report is based, shows that
ECM is mission-critical in the vast majority
of businesses, but also that it is evolving
and expanding to the point where new
approaches are required.
AIIM President John Mancini said:
“There is no doubt that organisations
still require their content to be managed
properly, but the term ‘ECM’ is past its
prime as a description of the revolution
that is being driven by mobile, analytics,
cloud and collaborative technologies. The
ECM industry is in need of a new label
and organisations are desperate for best
practices to deal with the technology
disruption that is occurring.”
The traditional function of ECM and
document management systems to
order, retain, secure and provide easy
(authorised) access to business documents
is still important to the vast majority of
organisations surveyed by AIIM:
n
Two thirds describe ECM/DM as mission-
critical;
n
One third say their organisation would
suffer serious disruption after an outage of
just one hour; and
n
75% view ECM/DM/RM as a
fundamental part of their organisation’s
information security regime.
However, the survey also highlights a
growing disconnect between the needs of
the organisation and the needs of workers,
driven to a great extent by the adoption
of consumer technologies within the
workplace, which raises some important
questions about ECM usability and
adoption.
n
60% say that gaining user adoption has
been a big problem for their ECM projects;
n
62% of organisations with a significant
ECM capability say knowledge workers
still rely on file shares for day-to-day
information access.
Mobile access
Part of the problem lies with the
fragmented nature of ECM deployments
and their incompatibility with today's
more flexible working practices, notably
the ever increasing importance of mobile
technologies for creating processing and
accessing documents.
n
52% of survey respondents have three
or more ECM/DM/RM systems, with 22%
using five or more; and
n
39% of organisations have some
degree of mobile access to content in
ECM repositories. However, only 5%
have widespread access for staff and
project partners, and less than 20% have
app-based comment, edit and process
continued...
AIIM Forum UK, June 24, 2015
Ibis London Earls Court (ILEC),
London SW6 1UD
Diary Date
Resellers and their customers can
learn about the latest developments
and applications of ECM at AIIM
Forum UK, taking place in Earls Court
on June 24.
The one-day conference boasts an
impressive line-up of speakers and thought
leaders offering their insights into the new
era of information management, alongside
an exhibition showcasing the latest
hardware and software solutions.
Keynote speakers include John Mancini,
President, AIIM; Doug Miles, Director of
AIIM Market Intelligence; and Myron
Hrycyk, Group CIO of Severn Trent PLC,
who will give a talk on ‘Information
Transformation at Severn Trent PLC’.
The AIIM Forum UK will explore the
three major disruptive forces that are
accelerating the pace of change: Cloud,
Mobile, and the Internet of Things (IoT).
Sessions and speakers throughout the
day will return to this theme, providing
guidance on how best to manage
Enterprise Content Management (ECM) in
2015 and beyond.
AIIM President John Mancini said:
“There is more content and information
than ever before and enterprises are
struggling to manage it effectively. The
combined impact of consumerisation,
cloud/mobile and the Internet of Things
is ushering in a new era of information
management and there is a real danger
that organisations are drowning in the
information chaos. ECM is an industry in
transition and at the AIIM Forum UK we
are going to be exploring how best to
approach the transition to a new era
of ECM.”
In addition to keynote addresses,
throughout the day there will be a
number of deep dive sessions, providing
the hundreds of information and content
professionals in attendance with the tools
and best practice expertise to help them
address the rapidly changing information
management landscape.
Twitter: @AIIMForumUK2015
Turn the page
to find out why
you should
attend
AIIM President
John Mancini
