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VOX POP
PITR:
How are you faring? Have
trading conditions improved for your
business and what are your thoughts/
plans for the future?
Mark Smyth
,
Operations Director,
Vision:
“We have certainly seen an improvement
in the number of businesses going to
market for new technology – businesses
that want to explore new ways to be
efficient, rather than just focus on saving
money, as was previously the case. There is
now more of a combined approach to drive
efficiency, add value and reduce cost!
“We have continued to invest in
many areas to support continued growth,
including services and support, IT hardware
and applications in the cloud. The plan is
to continue to focus on business efficiency
and key investments to support and sustain
continued growth. This includes strategic
acquisitions of companies with the right
business fit for Vision.”
Wayne Drysdale
,
Managing Director,
ePrint Digital:
“We have achieved the
same turnover in the first six months of this
year as we did in the whole of last year!
ePrint Digital is growing by over 100%
each year, through a combination of the
service levels we provide and 100% client
retention.
“Customers are looking for quicker,
local, reliable service, with fast response
on-site and first-time fix rates. They are not
really asking for the lowest quotes, as long
as you deliver on service. For the future, we
are concentrating on service and further
The UK is now firmly on the road to economic recovery, with PWC predicting
continued growth in 2015 and 2016. But are the effects being felt by printer resellers?
PITR
asks the experts
The only way is up
training for our experienced technicians.
“Imagine a business where the person
who sells you the products also installs
them and provides customer training,
with the same contact looking after
infrastructure for the years to come – in
other words, a genuine one-stop-shop.
There’s no need to imagine this; it’s already
here. It’s what we do at ePrint digital and
it’s proving very successful at growing the
business.”
Matt Goodall
,
Service Director,
Office
Evolution:
“Office Evolution commenced
trading right at the beginning of the
recession. Despite this, we have achieved
profit every year. In the last two years we
have seen a marked increase in sales and
confidence in the market. We have doubled
our staff in the last three years and are
now seeking new premises to support
continued growth.
“However, there are areas of business
that haven’t yet caught up. Many
construction firms failed in the recession
when the property market crashed, and
from conversations with local business
owners it is clear there is frustration at
the lack of commercial property for sale,
which could restrict growth in the coming
years. We have had to take the bold step
of purchasing land and building our own
premises to enable the company to move
forward – a move that should be complete
within 18-24 months.
“We have also seen a marked reduction
in credit control issues caused by clients’
cash flow problems. Many now utilise
direct debit and this enables us to improve
our cash flow, which, in turn, improves
everyone’s business.”
Sam Elphick
,
Sales Manager
,
Lex
Business Equipment:
“Whilst we saw
a steady level of sales in 2013-2014, it
was quite apparent that the economic
downturn during this time had an effect on
continued...
Wayne Drysdale,
Managing Director,
ePrint Digital
Matt Goodall,
Service Director,
Office Evolution
Mark Smyth,
Operations Director,
Vision
