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COMPANY PROFILE
IT Managed Services (ITMS) Ireland
has been delivering IT solutions to
customers in Northern Ireland and
the Republic for three decades.
Having captured and retained a
significant chunk of its home market,
the firm is now looking to extend
its reach into new areas through a
combination of organic growth and
business acquisition.
Managing director Bill Kennedy said:
“The plan is to expand and extend our
presence into Scotland and England. We are
as strong as we can be in Ireland and see
acquisition as central to our plans for future
growth.”
Kennedy established ITMS Ireland
30 years ago after purchasing the Irish
arm of a larger UK-wide organisation. “I
predominantly ran the Ireland and Scotland
operations and when the opportunity to set
up on my own came along, it was too good
to pass by,” he explained. Kennedy retained
all the people and 95% of the existing
customer base. “It was very much business
as usual,” he said.
Unique character
The Irish market has a distinct culture and
the old adage ‘you’re only as good as your
last job’ rings truer here than anywhere.
“People buy from people,” said Kennedy.
“And in Ireland, people buy from people
they know, like and respect. If we do a great
job, then we know that our customers will
tell everyone; if we do a bad job, then that
also holds true.
“We have enjoyed sustained success
year-on-year, because we work really hard
on delivering excellence and I’m very proud
that we’ve built a superb reputation and
have a fantastic track record of outstanding
customer service.”
The range of services offered by ITMS
is all-encompassing, fully scalable and
flexible. “We sell everything from servers
to solutions, but our core strength is in
managing customers’ IT infrastructures,
from initial design to implementation,
right through to a full-blown outsourced
managed service that can include the print
fleet, mailroom and cloud,” he said.
Strategic relationships
Over the years the company has forged
strategic relationships with a number of
partners. “We have close relationships with
many local and UK hardware and software
companies, including HP and Dell,”
explained Kennedy.
ITMS Ireland is the authorised service
centre in Ireland for Industrial printing
specialist Printronix Inc., which recently
launched a new line of industrial-grade
thermal label printers for customers
in manufacturing, retail distribution,
transportation and logistics.
“We have particular strengths in
these vertical markets,” said Kennedy.
“We’ve enjoyed sustained growth in what
is essentially a niche market and have
sold and support significant numbers of
Printronix big line printers in distribution
centres across Ireland.
“Almost every one of the 390 Credit
Belfast-based IT Managed Services (ITMS)
Ireland is looking to expand its operations on
the UK mainland
ITMS Ireland sets its
sights on the mainland
Unions in the north and south of Ireland
has one of our printers in-situ,” he said.
The company also provides OKI print
solutions throughout Ireland and is the local
representative for all maintenance work.
24/7 support
“Many of our customers run businesses
that operate round the clock and both the
IT infrastructure and the printing operation
are mission-critical. Clients utilising label
printers in logistics, manufacturing and
warehouse operations need to produce
labels for packing lists, pallets etc. outside
of normal office hours and, for them,
downtime can significantly impact their
business,” said Kennedy.
“Keeping our customers up and running
is really important, which is why we provide
technical support 24/7. We also provide
same-day service and guarantee fix/replace
support within eight working hours.”
In addition to a head office in Belfast,
staffed by a small but dedicated team, and
two logistics centres in Dublin and Cork,
ITMS has 10 accredited technical engineers
strategically located throughout Northern
Ireland and Eire working around the clock
to deliver mobile engineering, break/fix
services and network support to customers.
The range
of services
offered by
ITMS is all-
encompassing,
fully scalable
and flexible.
