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MPS SOFTWARE
Developed for office equipment
dealers, ECi’s solutions help automate
e-commerce, back office, delivery
optimisation and internet purchasing
to make light work of time-intensive
manual processes. Using these
solutions, dealers are able to do more
with fewer resources.
Paola White, VP Sales and Marketing for
UK/Ireland, said that ECi is geared to support
its clients in securing profitable growth.
The company provides the premier
Managed Print Services (MPS) solution
FMAudit, which streamlines and automates
the meter reading, billing and supplies
replenishment processes. FMAudit provides
tools and workflows that include device
assessment, data analysis, TCO, proposal
generation, ongoing device monitoring for
supply levels, supply triggered marketing,
meter billing, service alert filtering and
green impact reporting. These tools provide
dealers with business-critical information
that reduces the time and effort required to
manage and maintain MPS contracts.
“Collecting data is all well and good,”
said White. “But it’s what you do with
it that brings the real business value
and this is where ECi’s e-automate ERP
solution, which combines contract and
service management with stock control,
accounting, purchasing and sales, really
comes into its own.”
End-to-end visibility
With e-automate, disparate functions of
the business are pulled together into one
system to support greater collaboration
and knowledge sharing.
Already used by more than 1,200
companies globally, e-automate is a
solution that can effectively handle
businesses of any size. It has an intuitive
process-based user interface, which
makes the system easy to learn and use,
and is designed around the business
management needs of a service dispatch-
oriented company.
While FMAudit allows dealers to
collect valuable data that supports fleet
management, e-automate provides a
complete end-to-end solution that delivers
real visibility of when an individual
machine in the field becomes profitable.
“When a dealer provides a device
either on a lease or rental basis, an
element of the cost includes supplies and
servicing. While FMAudit provides data
on usage and supplies, when a machine
is FOC, they don’t actually have any
visibility over when that device becomes
profitable,” said White.
“The robust real-time reporting tools
provided by e-automate allow dealers
to easily get to the critical information
they need to manage the most important
aspects of their business. This enables them
to better understand when that install
makes them money,” she added.
“New intelligent devices send key
data back to the dealer automatically but
older models require manual intervention.
By automating these processes, the deal
becomes profitable faster. The ability to
drill down by user provides even greater
intelligence, enabling dealers to identify
areas of over- or under-utilisation and
take the necessary steps to better deploy
devices for fleet optimisation.”
The service element also allows dealers
ECi Software Solutions,
headquartered in Fort Worth,
Texas, USA, with offices and
companies throughout the
USA, Australia, England and
the Netherlands, is a leader in
industry-specific information
technology solutions.
Doing more with less
to keep track of and optimise service
technicians, ensuring maximum productivity
levels and an improved bottom line.
Better integration
The company has also announced the
integration between FMAudit and ROI
Print Manager software from Print Control
Software Inc, a move that adds another
layer to FMAudit’s ability to support clients
who offer MPS. This new alliance will
enable dealers to track data at both device
and end-user levels.
With one click, FMAudit clients can
launch ROI Print Manager using FMAudit’s
Deployer Technology. Clients can then
capture user-level workflow details in
addition to traditional device-related data.
This solution provides analytics to deliver
effective document management strategies
as well.
Kevin Tetu, President of FMAudit, said:
“Our customers will have the benefit of
accessing a new level of data tied directly
to their clients’ end-users when utilising
ROI Print Manager.”
Vishal Tah, Director Indirect Markets,
Printtrac Limited, added: “It’s no longer
about ‘10,000 pages were printed from
this machine or that one’, it’s about who
created the pages, were they relevant to
the business, what did they cost and could
the documents have been produced faster
or cheaper. Integration of FMAudit to our
portfolio will enable us to give a complete
managed service solution from pre- to post-
sales for a managed print provider.”
By extending FMAudit data into robust
end-user analytics, dealers will have
the ability to determine the ‘who, what,
when and where’ of document workflow,
providing them with the ability to be more
competitive and differentiate themselves in
an increasingly crowded MPS marketplace.
The enhanced FMAudit product is
structured to help dealers make the
transition from MPS to Managed Document
Services. “For far too long, the focus of MPS
has revolved around automating meters and
toner replenishment. Now, FMAudit and
ROI Print Manager will deliver the broader
solution many providers have always
intended to bring to their clients, enabling
comprehensive document and output
management,” said White.
•
These tools
provide
dealers with
business-
critical
information
that reduces
the time
and effort
required to
manage and
maintain MPS
contracts
Paola White, VP
Sales & Marketing,
ECi UK/Ireland
ECi Software Solutions:
FMAudit
