The collaborative and
connected workplace
Louella Fernandes explains how information managed services (IMS) can help
organisations improve the way they process, share and manage information
throughout its life-cycle and, in doing so, enhance communication and
collaboration in the digital workplace.
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ANALYSIS
A blurring of lines between the
physical and digital office is
creating an increasingly dispersed
workforce that is communicating
and collaborating in unprecedented
ways. Gone is the static, paper-
based, boardroom-centric world of
old and in its place is a new social,
collaborative information landscape.
This trend is being driven by the new
generation of millennials, due to make up
75% of the UK workforce by 2025
1
. They
have grown up in an always-on, connected
world and are accustomed to collaborating
through social media and real-time digital
interactions. They have moved beyond
BYOD (bring your own device) to BYOC
(bring your own cloud, content and
collaboration).
Yet, in many businesses, the easy
collaboration and exchange of information
desired by millennials is being frustrated
by inadequate information management
and processes:
n
Fragmented and inaccessible
content.
Most organisations have
accumulated multiple data silos that
make it difficult for employees to
collaborate across the organisation. Many
have implemented collaboration and
knowledge management tools, but they
are often poorly integrated with business
workflow applications, leading to low
adoption.
n
Complex manual processes
.
Organisations have made progress on
digitising their processes, but many are
still heavily dependent on paper, and
paper trails cost time and money, as
well as stifling productivity. A recent
AIIM survey shows it can take around 37
minutes to find a paper document
2
.
n
Inadequate visual
communications.
The benefits of video
conferencing and collaboration range
from savings in business travel costs and
the associated environmental impact
to improved employee productivity and
morale. Yet many organisations miss out
on these benefits because they haven’t
fully leveraged video conferencing or other
visual solutions, such as large format
interactive displays.
n
Security risks.
Workers frequently
In many
businesses,
the easy
collaboration
and exchange
of information
desired by
millennials
is being
frustrated by
inadequate
information
management
and processes
Continued...
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