PRINT
IT
RESELLER.UK
39
0843 351 2025 |
• Customisable user
interface
• Command attention with
powerful prints
• Enhanced cloud and
mobile printing
• Process documents at
speed
• Keep your data safe with
the Toshiba Secure HDD
THE NEXT
GENERATION
OF PRINT
Toshiba’s e-BRIDGE Next
range has arrived - new
technology delivering
advanced functionality for
every workplace.
OEN_June 2016_1-3page.indd 1
03/06/2016 15:22:28
DEALER PROFILE
for orders as well as benefitting from
faster delivery times and improved tracking
facilities.”
Another advantage is that it makes
them more attractive to businesses looking
to sell. “We are in negotiations with a
number of organisations,” Mitchell said.
“And what we’re finding is that now we
have an in-house service operation, they
are more open to engaging with us as
we’d look to keep their engineers on board
following an acquisition.”
Direct-tec has also unveiled a new
online portal for customers to securely log
service and supplies requests. “We worked
closely with our software partners over the
last few months, testing and refining the
facility for our customers to log requests
directly into our service management
system,” Mitchell said.
“We believe that this is an industry first
which enables our customers to generate a
service request with all the details we need
to dispatch a service engineer or select
the exact supplies required against their
specific equipment,” he added.
Charity support
The firm selected the British Heart
Foundation as its preferred charity. It
promotes the initiative on its website and
social media channels. Direct-tec conducts
an annual customer survey and for every
customer that completes a survey it makes
a donation to the charity.
Staff are also proactive in terms of
supporting charities close to their heart.
Members of the admin team recently
raised £1,500 for Parkinson’s Trust. Laura
Chapman and Ellie Cudmore completed
a Tough Mudder challenge to show their
support to Steve Kingston (Laura’s dad)
who suffers from Parkinson’s. Direct-tec
matched the funds raised.
And the firm has also sponsored the
Surrey FC Senior Cup for the past two
seasons.
Business is good, according to Riley,
who says that the firm is very much looking
forward to another strong year. “As we
have grown, so has our buying power.
We have hardware and service pricing
that is enabling us to win business in a
number of competitive market places,
including education, healthcare, charity and
commercial sectors.”
Customer service is at the core of the
Group and its customer promise is to
deliver tangible efficiency gains across
print, IT and telecoms through its range of
managed services. “The customer benefits
extends beyond simply achieving cost
savings,” Riley said in conclusion.
Adrian Crucefix (middle) and John Maryam (right) pictured
with UTAX MD Shaun Wilkinson
